Delivery & Returns
Dispatch: Orders approved before 3pm Monday to Friday ship the same day for next-working-day delivery via tracked courier. Cold-chain products travel in temperature-controlled packaging.
Returns: Sealed, in-date, unopened items may be returned within 14 days of delivery for a full refund. Cold-chain items cannot be returned once dispatched. Contact our trade team to start a return.
Documentation: Every dispatch includes batch and expiry information suitable for CQC inspection records.