Shipping and Delivery

We dispatch orders as quickly as possible on UK working days (Monday to Friday, excluding UK public holidays), subject to stock availability.

Delivery timescales vary by service and postcode. The available delivery options and estimated delivery date for your address are shown at checkout.

Standard parcels are sent by tracked courier. Deliveries are not temperature controlled. The options available for your postcode are shown at checkout.

You will receive a tracking link by email once your order is dispatched. If a parcel does not arrive within the expected window, contact us through the contact page with your order reference and we will investigate with the carrier.

If a delivery cannot be completed, the carrier will follow its standard re-attempt or collection process and leave details of the next step. Please ensure someone is available to accept the parcel where possible.

Email customerservice@longevagroup.com within 5 working days of delivery with your order number and photographs of any damage. We will advise whether to return the goods or, for certain products, dispose of them safely.

Goods sealed for health or hygiene reasons cannot be returned once the seal is broken. Full terms, including the statutory cooling-off period for consumers, are set out in our Refund policy.

We deliver across the United Kingdom (England, Scotland, Wales and Northern Ireland) by tracked carrier. Highlands, islands and selected postcodes may take a little longer.

Prices are shown excluding VAT. VAT at the current UK rate of 20% is added at checkout, and your invoice shows the VAT-inclusive total. All prices are in pounds sterling (GBP).