Shipping policy
LONGEVA AESTHETICS
SHIPPING AND DELIVERY POLICY
Last updated: 25 August 2026
This Policy forms part of, and must be read with, our Terms and Conditions of Sale:
https://longevaaesthetics.com/policies/terms-of-service
Defined terms have the same meaning as in those Terms.
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DISPATCH
Orders are processed and dispatched on UK working days, subject to stock availability, cleared payment and any necessary fraud or transaction checks.
We do not publish a guaranteed dispatch cut-off time.
Dispatch confirmation and tracking information will be sent where available.
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DELIVERY SERVICES
Available delivery services, charges and estimated delivery windows are displayed at checkout.
Delivery estimates are not guarantees. Carrier delays, public holidays, adverse weather, remote locations and events outside our reasonable control may affect delivery.
Carrier delay alone does not create a right to cancel after dispatch, refuse delivery, return correctly supplied goods, obtain a refund or reverse payment.
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DELIVERY AREA
We deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.
Remote areas, islands and certain postcodes may require additional time.
Orders from Longeva Aesthetics are not dispatched using a temperature-controlled or cold-chain service.
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DELIVERY ADDRESS
The Customer must provide a complete and accurate business delivery address and ensure that somebody is available to receive the parcel.
Once dispatched, we may be unable to change or redirect an order.
A safe-place, neighbour, reception, collection-point or redirection instruction supplied by the Customer is made at the Customer’s risk.
Customers must not redirect an order to an address different from the address approved during payment without our written agreement.
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DELIVERY EVIDENCE
We may rely upon carrier tracking, dispatch and delivery scans, photographs, GPS or location information, signatures, safe-place records, reception records, collection-point records and Customer delivery instructions as evidence.
Delivery to the supplied address or Customer-nominated location constitutes evidence of delivery, subject to credible evidence to the contrary.
A Customer disputing delivery must promptly check with employees, occupants, reception, neighbours, safe places and collection points and cooperate with our investigation.
We may require a signed declaration of non-receipt.
No refund or replacement will be issued while a reasonable carrier or payment-provider investigation remains outstanding.
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FAILED, REFUSED OR UNCOLLECTED DELIVERY
A missed delivery attempt does not make an order defective and does not create an automatic right to a refund.
Where delivery fails because nobody is available, the address is incorrect, the parcel is refused or the Customer fails to collect or rearrange delivery, we may:
• Require payment for redelivery;
• Recover reasonable outward-delivery, return, storage and handling costs;
• Hold the goods pending instructions and payment;
• Cancel the order after a reasonable period; and
• Resell or dispose of the goods where lawful.
No refund will be issued while the parcel remains with the carrier or before its return status has been established.
A parcel being returned to us does not automatically create a right to a refund.
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DAMAGED, MISSING OR INCORRECT GOODS
The Customer must inspect the delivery promptly.
Visible damage, shortages, tampering or incorrect goods must be reported within 24 hours after delivery to customerservice@longevagroup.com.
The Customer must retain the parcel, shipping label, products and all packaging and provide photographs, video and batch, lot, serial or expiry information where requested.
The affected product must not be used, returned or disposed of unless we provide instructions.
Returns and remedies are governed by our Returns and Refunds Policy:
https://longevaaesthetics.com/policies/refund-policy
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CONTACT
Delivery enquiries:
customerservice@longevagroup.com
01524 963 063
Longeva Limited trading as Longeva Aesthetics
Company number: 17217141
VAT number: GB525545586
Trading address: Unit 1, Chichester Court, Milnrow Road, Rochdale, OL16 1UG