Terms of service
These terms govern your use of longevaaesthetics.com and any purchase you make from us. Please read them before placing an order. By completing a purchase or registering a trade account, you accept these terms.
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1. Who we are
Longeva Aesthetics Limited
Company registration: [REGISTRATION NUMBER PENDING]
VAT number: [VAT NUMBER PENDING]
Registered address: Unit 1, Chichester Court, Milnrow Road, Rochdale, OL16 1UG
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2. These terms in summary
These terms apply to every order placed on longevaaesthetics.com, whether you are a consumer (buying for personal use) or a trade buyer (a registered clinic, practitioner, or business buying for professional or resale use). Where terms differ between consumers and trade buyers, we make that clear.
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3. Who may buy from us
Consumers: You must be at least 18 years of age to place an order.
Trade buyers: Trade accounts are available to qualified aesthetic practitioners, clinics, and businesses holding appropriate professional indemnity insurance. By registering a trade account, you confirm that:
- You are at least 18 years of age.
- Your clinic or practice is lawfully registered or operated in the United Kingdom.
- You hold, or your employing practice holds, valid professional indemnity insurance covering the procedures for which you are purchasing products.
- You will use the products in accordance with the manufacturer's instructions and within your scope of practice.
We reserve the right to verify your credentials and to refuse or suspend a trade account where we have reason to doubt eligibility.
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4. Products and product information
We take reasonable care to ensure product descriptions, images, and specifications are accurate. However, products may vary slightly from images shown. Where a product specification or formulation is updated by the manufacturer, we will update our listings as soon as reasonably practicable.
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5. Prices and VAT
All prices shown are in pounds sterling (£). Prices include VAT where displayed as such. The VAT rate applied is the rate current at the time of purchase, in accordance with HMRC requirements.
Trade account holders may see prices displayed exclusive of VAT. The VAT-inclusive amount will be confirmed at checkout and on your invoice.
We reserve the right to change prices at any time before you place an order. Price changes will not affect orders already confirmed.
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6. Placing an order
By clicking "Place order" (or equivalent), you make an offer to purchase the products in your basket on these terms. A contract between us is formed when we send you a written order confirmation by email.
We reserve the right to refuse or cancel an order at any time before dispatch, including where:
- A product is out of stock.
- A pricing error has occurred.
- We are unable to verify payment or eligibility (trade accounts).
- We have reason to believe the order is fraudulent.
If we cancel an order after payment has been taken, we will refund you in full within 5 working days.
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7. Payment
We accept payment by debit card, credit card, and any other methods displayed at checkout. Payment is taken at the time of order. All card payments are processed by Shopify Payments (Stripe). We do not store card details.
For trade account holders, credit terms may be available on request and subject to a separate written agreement.
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8. Delivery
We aim to dispatch orders within 2 working days of receipt. Estimated delivery times are shown at checkout and are subject to carrier performance.
Risk of loss or damage passes to you on delivery. Where delivery is to a business address, risk passes on delivery to that address regardless of whether you are personally present.
We deliver within the United Kingdom. International shipping is not available at present.
If your order is delayed or lost in transit, please contact us at orders@longevaaesthetics.com and we will investigate with the carrier.
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9. Consumer cancellation rights
If you are a consumer (buying for personal and not business use), you have the right to cancel your order within 14 days of receiving your goods without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Exceptions. The right to cancel does not apply to:
- Goods that are sealed for health or hygiene protection where the seal has been broken after delivery (this includes opened dermal fillers, skin care devices, and similar sealed products).
- Products that have been mixed or combined with other goods after delivery in a way that makes separation impractical.
- Cold-chain products where the cold chain cannot be verified on return.
To cancel, notify us in writing (email is sufficient) to returns@longevaaesthetics.com before the 14-day period expires, then return the goods to us in their original condition within 14 days of your cancellation notice. You bear the cost of return postage unless the goods are faulty or we sent the wrong item.
We will refund you within 14 days of receiving the returned goods (or evidence of return), using the same payment method you used to place the order.
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10. Trade buyer cancellation
Trade buyers do not benefit from the 14-day statutory cooling-off period where goods are purchased in the course of business and for resale or professional use. Returns are accepted at our discretion. Please see our Refund Policy for full details.
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11. Faulty or defective goods
Consumers: Your statutory rights under the Consumer Rights Act 2015 are not affected. If goods are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund. Contact us within 30 days of delivery for a full refund; within 6 months, we will repair or replace unless we can demonstrate the fault was not present at the time of sale.
Trade buyers: Where goods are defective at the time of delivery, we will repair or replace them at our cost, or issue a credit note, provided you notify us within 5 working days of delivery and return the affected stock as directed. This does not affect any rights you may have at law.
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12. Limitation of liability
We do not limit or exclude liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot be limited by law, including under the Consumer Rights Act 2015.
Subject to the above, our total liability to you in connection with any order shall not exceed the price you paid for the goods in that order. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data.
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13. Intellectual property
All content on longevaaesthetics.com, including text, images, logos, and design, belongs to Longeva Aesthetics Limited or its licensors. You may not reproduce or distribute any content without our written permission.
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14. Governing law
These terms are governed by the law of England and Wales. Any dispute arising from these terms or from a purchase on this site shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to any mandatory consumer protection rights you may have in your country of residence.
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15. Changes to these terms
We may update these terms at any time. Updated terms apply to orders placed after the update date. The current version is always available at longevaaesthetics.com/policies/terms-of-service.
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*[Last updated: 14 May 2026]*