Terms of service

LONGEVA AESTHETICS

TERMS AND CONDITIONS OF SALE

Last updated: 25 August 2026

These Terms and Conditions govern all purchases made from Longeva Aesthetics through longevaaesthetics.com, by telephone, email, invoice, payment link or any other method through which Longeva Aesthetics accepts an order.

These Terms must be read with our:

• Returns and Refunds Policy: https://longevaaesthetics.com/policies/refund-policy
• Shipping and Delivery Policy: https://longevaaesthetics.com/policies/shipping-policy

Together, these documents form the agreement between Longeva Aesthetics and the Customer.

If there is an inconsistency, these Terms prevail unless the applicable policy expressly states that a provision overrides a specified part of these Terms.

By submitting an order, the Customer confirms that they have read, understood and accepted all three documents.

1. BUSINESS IDENTITY

Longeva Aesthetics is a trading name of Longeva Limited, a company registered in England and Wales under company number 17217141.

In these Terms:

“Longeva Aesthetics”, “Longeva”, “we”, “us” and “our” mean Longeva Limited trading as Longeva Aesthetics.

“Customer”, “you” and “your” mean the practitioner, clinic, company, partnership, sole trader or other business placing an order.

Our details are:

Longeva Limited
Company number: 17217141
VAT number: GB525545586
Trading address: Unit 1, Chichester Court, Milnrow Road, Rochdale, OL16 1UG
Email: customerservice@longevagroup.com
Telephone: 01524 963 063

Longeva Pharma is registered with the General Pharmaceutical Council under registration number 9012378. Registration may be verified through the GPhC register.

Longeva Aesthetics is not itself represented as a registered pharmacy.

1. BUSINESS-TO-BUSINESS SALES ONLY

Longeva Aesthetics is a business-to-business supplier.

Products are supplied wholly or mainly for business or professional purposes. We do not accept orders placed wholly or mainly for private consumer use.

Each time an order is placed, the Customer confirms that:

• They are aged 18 or over;
• They are purchasing wholly or mainly for their trade, business, profession or professional practice;
• They are not purchasing as a consumer;
• They have authority to place the order; and
• All information and declarations supplied are true, accurate, current and complete.

These confirmations apply to every order, including guest-checkout, telephone, email, invoice and payment-link orders.

Nothing in these Terms excludes or restricts a right or liability that cannot lawfully be excluded.

1. PROFESSIONAL STATUS AND RESPONSIBILITY

For products intended for professional use, the Customer confirms that the Customer and intended user:

• Are appropriately trained and competent;
• Hold any qualification, registration or permission required for the intended use;
• Maintain appropriate professional indemnity, treatment liability and other relevant insurance;
• Will use the products only within their competence, professional permissions and insurance; and
• Will comply with manufacturer instructions, applicable law and professional standards.

We are entitled to rely upon these declarations.

Acceptance or fulfilment of an order does not confirm or certify the Customer’s qualifications, competence, insurance, professional status or intended treatment.

We may request reasonable evidence of identity, business status, training, qualifications or insurance where appropriate.

We may refuse, hold or cancel an order before dispatch where satisfactory evidence is not provided or information appears false, inaccurate or misleading.

1. ACCOUNTS AND CUSTOMER INFORMATION

A Customer is not required to create an account for these Terms to apply.

Where an account is created, the Customer is responsible for protecting its login credentials and preventing unauthorised use.

Accounts and professional details must not be shared or transferred to enable another person or business to purchase using the Customer’s identity or declarations.

The Customer must provide accurate account, billing, delivery and contact information.

We may suspend or close an account where we reasonably suspect unauthorised access, credential sharing, false information, fraud, abusive conduct or misuse.

Guest checkout does not alter the Customer’s acceptance of these Terms or the declarations made when ordering.

1. PRODUCT INFORMATION AND USE

We take reasonable care to ensure product descriptions and information are accurate.

Packaging, labelling, presentation and manufacturer information may change. Product photographs are illustrative.

The Customer must review and comply with the manufacturer’s current:

• Instructions for use;
• Warnings, precautions and contraindications;
• Storage and handling instructions;
• Expiry, batch, lot and serial information; and
• Safety and traceability requirements.

Information supplied by Longeva Aesthetics is general product information. It is not medical advice, diagnosis, treatment advice, clinical instruction or professional training.

The Customer and treating practitioner remain responsible for:

• Patient or client assessment;
• Treatment suitability;
• Informed consent;
• Product selection;
• Technique and administration;
• Quantities and protocols;
• Infection prevention;
• Aftercare;
• Recognition and management of adverse events;
• Record keeping; and
• Compliance with manufacturer and professional requirements.

Supply of a product does not constitute clinical approval of its intended use.

1. ORDERS AND CONTRACT FORMATION

Submitting an order constitutes an offer to purchase the goods under these Terms.

An automated acknowledgement confirms receipt but does not constitute acceptance.

A contract is formed only when we:

• Send express written acceptance; or
• Dispatch the goods and issue a dispatch confirmation.

Preparation, allocation or packing of stock does not by itself constitute acceptance.

We may refuse, hold or cancel an order before acceptance where:

• Products are unavailable;
• An obvious pricing or product error has occurred;
• Payment is not authorised or is reversed;
• Fraud or unauthorised use is suspected;
• Relevant business or professional information cannot be established;
• False, misleading or incomplete information was supplied;
• The order breaches these Terms; or
• Fulfilment would reasonably appear unlawful, unsafe or inappropriate.

If we cancel a paid order before supply, any amount properly due back will be returned to the original payment method.

1. PRICES, VAT AND PAYMENT

Prices are those displayed or quoted when the order is submitted, subject to correction of obvious errors.

Prices may be displayed excluding VAT. Applicable VAT and delivery charges will be shown before payment or on the applicable invoice.

We may change prices before accepting an order.

Payment must be made using an accepted payment method. The Customer confirms that they are authorised to use the selected method.

Payment authorisation does not require us to accept an order.

We may withhold dispatch pending cleared payment, payment authorisation, identity verification or fraud screening.

Title to the goods does not pass until cleared payment has been received in full.

The Customer may not withhold, deduct or set off sums due except where required by law or agreed by us in writing.

1. FRAUD PREVENTION AND VERIFICATION

Orders may be subject to identity, business, professional, payment, billing, delivery, device and transaction-risk checks.

We may:

• Compare billing and delivery information;
• Review authentication and fraud-screening results;
• Request confirmation of payment authority;
• Request reasonable identity or business evidence;
• Require delivery to the address approved during payment;
• Decline a delivery redirection;
• Place an order on hold;
• Decline or cancel a transaction presenting an unacceptable risk; or
• Refuse future supply.

Subject to applicable law, relevant information may be shared with payment processors, fraud-prevention providers, banks, card issuers, card schemes, carriers, insurers, law-enforcement authorities and other appropriate organisations for payment processing, fraud prevention, dispute resolution, debt recovery or compliance purposes.

1. SHIPPING AND DELIVERY

Shipping is governed by our Shipping and Delivery Policy:

https://longevaaesthetics.com/policies/shipping-policy

Delivery services, prices and estimated windows are shown at checkout.

Delivery dates and times are estimates unless we expressly agree otherwise in writing before accepting an order.

We do not guarantee same-day dispatch or next-working-day delivery.

The Customer must provide a complete and accurate delivery address and make suitable arrangements to receive the parcel.

Carrier delay alone does not give the Customer a right to cancel after dispatch, refuse delivery, return correctly supplied goods, obtain a refund or reverse payment, provided the goods are ultimately supplied in accordance with the contract.

1. DELIVERY INSTRUCTIONS, EVIDENCE AND RISK

Once dispatched, an order may be impossible to change or redirect.

A safe-place, neighbour, reception, collection-point or redirection instruction given by the Customer is made at the Customer’s risk.

Customers must not redirect an order to an address different from the address approved during payment without our written agreement.

We may rely upon:

• Carrier tracking;
• Collection, dispatch and delivery scans;
• Delivery photographs;
• GPS or location information;
• Signatures;
• Safe-place records;
• Reception, neighbour and collection-point records; and
• Customer delivery instructions.

A carrier record showing delivery to the supplied or Customer-nominated location constitutes evidence of delivery, subject to credible evidence to the contrary.

Risk passes when the goods are:

• Delivered to the supplied address;
• Accepted by an employee, receptionist, mailroom, colleague or person apparently authorised to receive them;
• Delivered in accordance with the Customer’s safe-place, neighbour, collection-point or redirection instruction; or
• Presented for delivery but delivery is prevented by the Customer’s breach of its obligations.

1. FAILED, REFUSED OR UNCOLLECTED DELIVERY

A missed delivery attempt does not make an order defective and does not create an automatic right to a refund.

Where delivery fails because nobody is available, the parcel is refused, an incorrect address was supplied or the Customer fails to collect or rearrange delivery, we may:

• Require payment for redelivery;
• Recover reasonable outward-delivery, return, storage and handling costs;
• Hold the goods pending instructions and payment;
• Cancel the order after a reasonable period;
• Resell or dispose of the goods where lawful; and
• Apply any net proceeds against sums due.

No refund will be issued while the parcel remains with the carrier or before its return status has been established.

Returned delivery does not automatically entitle the Customer to a refund.

1. INSPECTION AND REPORTING

The Customer must inspect the order as soon as reasonably practicable.

Visible damage, shortages, incorrect products, tampering or other apparent discrepancies must be reported within 24 hours after delivery.

A non-delivery claim concerning a parcel marked as delivered should be reported promptly and, where reasonably possible, within 24 hours after the delivery scan.

A latent defect must be reported promptly after discovery and before the product is used, administered, altered or disposed of.

The Customer must provide reasonable supporting evidence, including photographs, video, packaging, shipping labels and batch, lot, serial or expiry information where applicable.

Failure to report promptly or preserve evidence may affect whether a claim can be verified or accepted.

1. RETURNS AND REFUNDS

Returns and refunds are governed by our Returns and Refunds Policy:

https://longevaaesthetics.com/policies/refund-policy

All business sales are final once accepted and dispatched, except where:

• Goods were defective when supplied;
• Goods were damaged when delivered;
• Incorrect goods were supplied;
• We authorise a return in writing; or
• Applicable law requires another remedy.

We do not offer change-of-mind returns.

No goods may be returned without prior written authorisation.

Sending goods back without authorisation does not create an entitlement to a refund, replacement, exchange or credit.

Where return authorisation is issued, the Customer must follow the instructions, return the goods within the stated period and include all original packaging, components and documentation.

Return authorisation permits inspection. It does not mean that the claim or refund has been approved.

1. SEALED AND MEDICAL PRODUCTS

Products supplied in sterile, tamper-evident, protective or hygiene-sealed packaging cannot be returned after the seal has been broken, except where the product was defective, damaged or incorrectly supplied.

Before opening a product, the Customer must check:

• Product identity and specification;
• Quantity;
• External packaging;
• Batch or lot information;
• Expiry information; and
• Visible product integrity.

Products that have been opened, used, activated, fitted, contaminated, altered, incorrectly stored or removed from protective packaging are not eligible for a discretionary return.

1. DEFECTIVE, DAMAGED OR INCORRECT GOODS

Where a defect, damage, contamination, tampering, shortage or integrity issue is alleged, the Customer must:

• Stop using or supplying the affected product where safety may be in question;
• Quarantine it securely;
• Retain the product and all packaging;
• Preserve batch, lot, serial and expiry information;
• Not alter, clean, repair, dismantle or dispose of it;
• Prevent onward supply; and
• Follow reasonable investigation and safety instructions.

We may require photographs, video, storage records, return for inspection or manufacturer assessment.

The Customer’s assertion that a product is defective does not, by itself, establish entitlement to a refund.

Where a claim is established, we may, subject to applicable law:

• Replace the goods;
• Repair them where appropriate;
• Issue account credit;
• Refund the amount paid for the affected goods; or
• Agree another remedy.

A refund is not automatically the first or only remedy.

1. DELIVERY AND RETURN COSTS

Original, premium and enhanced delivery charges are not refundable unless we agree otherwise or applicable law requires it.

The Customer is responsible for return costs unless we agree otherwise in writing.

We do not reimburse unauthorised courier, storage, disposal or return costs.

Where a refund is due, we may deduct or set off reasonable amounts permitted by law, including agreed restocking charges, loss in value, missing components, redelivery, return, storage or handling costs and other sums due from the Customer.

1. CHARGEBACKS AND PAYMENT DISPUTES

Customers should contact customerservice@longevagroup.com promptly where they believe there is a genuine problem.

A chargeback, PayPal claim, bank reversal or other payment dispute does not alter the parties’ underlying contractual rights.

Starting a dispute does not establish that:

• The transaction was unauthorised;
• Goods were not supplied;
• Delivery did not occur;
• Goods were defective or incorrect;
• A return was authorised;
• Cancellation was valid; or
• A refund was due.

We may provide the investigating organisation with relevant:

• Customer and business details;
• Billing and delivery information;
• Order and invoice records;
• Payment authentication and fraud-screening information;
• IP address and device information lawfully collected;
• Guest-checkout or account records;
• The accepted version of these Terms and policies;
• Acceptance timestamps and professional declarations;
• Correspondence;
• Packing, product, batch, lot and dispatch records;
• Carrier tracking, photographs, signatures and location information;
• Delivery and redirection instructions;
• Claim evidence, inspection results and manufacturer findings; and
• Return, replacement, credit and refund records.

We may challenge a dispute inconsistent with the available evidence.

A payment reversal does not extinguish a debt where the Customer remains legally liable.

The Customer must not obtain duplicate recovery through any combination of refund, credit, replacement, insurance payment, chargeback, PayPal claim, bank reimbursement or other compensation.

Any duplicate recovery must be repaid or the replacement goods returned.

Where sums remain due, we may pursue the unpaid value, statutory interest, compensation available under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, and reasonable recoverable enforcement costs.

1. FALSE OR ABUSIVE CLAIMS

The Customer must not knowingly make a false, misleading, exaggerated or duplicate claim concerning payment, delivery, damage, shortages, defects, returns or refunds.

Where we reasonably identify fraudulent, dishonest, abusive or repeated improper conduct, we may:

• Reject the claim;
• Challenge the payment dispute;
• Suspend or close the account;
• Refuse future supply;
• Recover sums lawfully due; and
• Disclose relevant evidence to payment providers, banks, insurers or law-enforcement authorities where lawful.

1. ELECTRONIC RECORDS

The Customer agrees that electronic records may be retained and relied upon as evidence.

This includes order, checkout, account, declaration, timestamp, payment, verification, correspondence, packing, product, batch, lot, dispatch, delivery, return, inspection, credit and refund records.

Guest checkout does not reduce or alter acceptance of these Terms or the incorporated policies.

1. STORAGE, CLINICAL USE AND PRODUCT SAFETY

After delivery, the Customer is responsible for appropriate storage, security, handling, transportation and use.

We are not responsible for loss caused by inappropriate storage, contamination, misuse, failure to follow manufacturer instructions, use after expiry, unauthorised alteration or onward transportation after risk has passed.

The treating practitioner remains responsible for all clinical decisions and treatment.

Customers must cooperate with legitimate product recalls, safety notices, traceability requirements and investigations.

1. LIMITATION OF LIABILITY

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, liability that cannot be excluded for a defective product or any other liability that cannot lawfully be excluded.

Subject to that protection and any applicable statutory reasonableness requirement, we are not liable for loss of profit, revenue, business, opportunity, goodwill, anticipated savings, data or any indirect or consequential loss.

We are not responsible for loss caused by incorrect product selection, clinical decisions, treatment technique, inappropriate patient selection, inadequate training or insurance, improper storage or handling, unauthorised alteration or misuse, except to the extent caused by us where liability cannot lawfully be excluded.

Our aggregate liability arising from an order will not exceed the amount paid for the goods giving rise to the claim, subject to liability that cannot lawfully be limited.

1. CUSTOMER INDEMNITY

To the extent permitted by law, the Customer shall indemnify Longeva Limited against losses, liabilities, claims, damages and reasonable costs arising directly from:

• Misuse of goods;
• A material breach of these Terms;
• Materially false business, professional, training, competence or insurance declarations;
• Negligent or improper treatment;
• Improper resale or onward supply;
• Failure to follow a recall or safety notice;
• A dishonest payment dispute; or
• Infringement of third-party rights caused by the Customer,

except to the extent caused by the negligence, breach or legal responsibility of Longeva Limited.

1. DATA PROTECTION AND COMMUNICATIONS

Personal information is processed in accordance with our Privacy Policy and applicable data-protection law.

Information may be processed for orders, payment, fraud prevention, verification, delivery, product safety, recalls, disputes, chargebacks, debt recovery and legal compliance.

We may use the contact details supplied with an order for transactional, safety, payment, delivery and legal communications. These communications do not depend upon marketing consent.

1. REFUSAL OF FUTURE SUPPLY

We may refuse future orders where:

• These Terms have been materially breached;
• False information has been supplied;
• Fraud or misuse is suspected;
• Professional competence or insurance is in doubt;
• Amounts remain unpaid;
• Payment disputes have been fraudulently or abusively used;
• Threatening, abusive or dishonest conduct has occurred; or
• Continued supply creates a legitimate legal, safety, regulatory or financial risk.

Subject to existing contracts, we are not obliged to accept future orders.

1. GENERAL PROVISIONS

These Terms, the accepted order, the Returns and Refunds Policy and the Shipping and Delivery Policy constitute the entire agreement concerning the sale.

The Customer acknowledges that it has not relied on a statement not incorporated into the agreement. Nothing excludes fraud or fraudulent misrepresentation.

Failure or delay in exercising a right does not waive it.

If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary or deleted without affecting the remaining provisions.

A person who is not a party has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

The Customer may not assign its rights or obligations without our written consent.

We may assign our rights and obligations as part of a legitimate business transfer or restructuring.

We are not liable for delay or failure caused by events outside our reasonable control, except for payment obligations already due.

Provisions concerning payment, title, professional responsibility, product misuse, chargebacks, electronic records, liability, indemnity, intellectual property, data protection, debt recovery and governing law continue after completion or termination where relevant.

1. CHANGES TO THESE TERMS

We may update these Terms periodically.

The version applying to an order is the version published when the order is submitted.

Changes do not retrospectively vary an existing contract unless permitted by law and agreed where necessary.

1. GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

1. CONTACT

Questions concerning orders, delivery, defects, returns, payment disputes or these Terms should be directed to:

Longeva Limited trading as Longeva Aesthetics
Company number: 17217141
VAT number: GB525545586
Trading address: Unit 1, Chichester Court, Milnrow Road, Rochdale, OL16 1UG
Email: customerservice@longevagroup.com
Telephone: 01524 963 063